Refund & Return Policy
Thank you for shopping at Seline Pro (seline.pro). We want you to be completely satisfied with your activewear purchase. If you are not entirely happy with your order, we are here to help.
Our Refund and Return Policy applies exclusively to purchases made and delivered within the United Arab Emirates (UAE).
1. Return Window
You have 14 days from the date you received your item to request a return or exchange. Requests made after this period will unfortunately not be accepted.
2. Eligibility Requirements
To qualify for a return, refund, or exchange, your items must meet the following strict conditions:
- Condition: The activewear must be unworn, unwashed, unaltered, and in the exact same condition that you received it.
- Tags & Packaging: All original tags, labels, and protective hygiene liners must be attached and intact. The item must be in its original packaging.
- Proof of Purchase: You must provide the receipt, invoice, or order confirmation number.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Underwear, bodysuits, or activewear sets with built-in underwear liners if the hygiene seal is broken.
- Water bottles, sweatbands, or socks.
- Gift cards.
- Items purchased on clearance or marked as “Final Sale”.
4. Return Process
To start a return, please follow these simple steps:
- Contact our customer support team via email at Info@seline.pro with your order number and the reason for the return.
- Our team will review your request and arrange a courier pickup if your return is approved.
- Package your items securely in their original packaging to avoid damage during transit.
5. Return Shipping Fees
- Damaged or Incorrect Items: If you received a faulty, damaged, or incorrect item, Seline Pro will cover all return shipping and pickup costs.
- Change of Mind: For standard returns or exchanges (e.g., wrong size or color preference), a flat return shipping fee of 20 AED will be deducted from your final refund amount to cover courier fees.
6. Refunds
Once we receive and inspect your returned item, we will send you an email notifying you of its receipt and approval status.
- Approved Refunds: If approved, your refund will be automatically processed.
- Payment Method: Since you paid via Stripe, the refund will be credited back to your original credit or debit card.
- Timeline: Please allow Five business days for the refund to appear on your bank statement, depending on your card issuer’s processing times.
- Note: Original shipping charges are non-refundable.
7. Exchanges
If you need a different size, color, or item, the fastest way to ensure you get what you want is to return the original item. Once your return is accepted, you can make a separate purchase for the new item on our store. Alternatively, you can contact our support team to request a manual exchange via our UAE courier partner.
8. Contact Us
For any questions regarding your return or refund, please reach out to us:
- Email: Info@seline.pro
- Phone: UAE +971 58 525 1088
- Address: Downtown, Dubai, UAE