Privacy Policy
This Privacy Policy describes how Seline Pro (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from seline.pro within the United Arab Emirates (UAE).
1. Information We Collect
We collect personal information to provide our activewear products and maintain a secure shopping environment.
- Contact Details: Name, email address, phone number, shipping address, and billing address.
- Order & Transaction Data: Information about items placed in your cart, purchased items, order totals, and payment confirmation details.
- Account Information: Usernames, encrypted passwords, and saved account preferences.
- Device & Usage Information: IP address, device type, browser settings, operating system, and how you navigate our site.
2. How We Use Your Information
We use your personal data to fulfill our obligations to you and run our e-commerce platform efficiently:
- Order Fulfillment: Processing payments, arranging shipping, managing returns, and providing order confirmations.
- Customer Support: Responding to your questions, troubleshooting order issues, and managing complaints.
- Marketing Communication: Sending updates about activewear collections, promotions, and tailored newsletter marketing, subject to your explicit consent.
- Security & Fraud Prevention: Monitoring transactions to protect our site against fraudulent activity and cyber threats.
3. Platform & Third-Party Services
We host our store on WooCommerce. Your personal data is stored through their data storage networks and databases. We do not sell your personal data. We only share data with trusted sub-processors necessary to run our store:
- Payment Processors: We process payments via Stripe. We do not store credit card details on our servers. All transaction details are encrypted using secure socket layer technology (SSL).
- Logistics & Shipping Partners: Sharing your address and phone number with courier companies to deliver your activewear within the UAE.
- Marketing & Analytics Tools: Using optimization platforms to analyze website behavior and improve your shopping experience.
4. Cookies
We use cookies and tracking identifiers to store your cart items, keep you logged into your account, and analyze site traffic. You can manage or disable cookies directly through your internet browser configuration.
5. Regional Compliance (UAE)
We process and store data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL). Depending on your location, you have specific rights regarding your personal information:
- Access & Portability: Request copies of the personal data we store about you.
- Correction & Erasure: Request updates to incorrect data or ask us to delete your personal profile.
- Opt-Out: Withdraw your consent from marketing communications at any time.
6. Contact Us
For more information about our privacy practices, or if you have questions or complaints, please contact us at:
- Email: Info@seline.pro
- Phone: UAE +971 58 5251088
- Address: Downtown, Dubai